How We Work

While Alpenglow is new, our experience is anything but. Anne Marie comes from a family that ran a hotel company for three generations. She’s worked in luxury travel for 18 years, running small group tours, luxury safaris, cruise charters, events, and custom travel for two major destination clubs. Kylee is a specialist in curated, high-touch experiences — from private yacht charters and African safaris to bucket-list sports events and cultural immersions across 50+ countries. Jessie has over a decade experience in the luxury travel industry which has equipped her with a wealth of firsthand experience and deep widespread connections around the globe. She is the founder of the highly successful luxury travel agency, J. Scott Travel, and has been recognized as a top-producer for her agency, as well as a Travel + Leisure “Rising Star.” Bri Baker has 11 years of experience in the travel industry. She specializes in bucket list travel, corporate retreats and reward trips, family travel milestone celebrations. Lauren Weinberger has a lifetime of personal travel experience, and though new to the agency world as of a year ago, has been planning trips for friends and family for decades. She specializes in family travel, couples trips, bucket list trips and hotel stays. Jackson McDonald has 8 years of experience in the luxury travel and hospitality industries. Having worked with celebrities, Jackson is an international tastemaker and trend tracker, with great insight into the hottest new destinations.

First, fill out the form on our website or email us at info@alpenglowtravel.com and include the following details about your trip: Your destination Dates when you want to travel Group size and ages Budget per person (excluding flights) After we receive your request, we will set up a call to get some more details about your trip. We'll then spend about 7-10 days to build out an initial proposal for you, after which we'll reconnect to discuss and refine further.

We are typically paid a commission by hotels, cruises, and tour operators. For straightforward hotel bookings when you already have an idea what you’d like to book, we don't charge a fee to make the reservation on your behalf. We are typically able to secure added benefits, (like room upgrades, free daily breakfast, resort credit, etc.), in addition to the best rate, so it's a win-win for you! We do, however, charge a modest planning fee for trips that involve more extensive upfront research, multiple quotes, or itineraries with more involved logistics and planning services (i.e. tours, transportation, reservations, etc.). Our fee structure varies depending on the scope of your trip. We will send you our fee structure when we conduct our initial consultation call once we have a better understanding of your trip goals. Our fees reflect the time, care, and expertise we bring to each trip. We’re a high-touch agency, and we put a lot of heart into our work.

It depends on the trip. If it's just a hotel booking, that's as straightforward and easy as indicating where you want to stay. By contrast, a full-service trip with five star hotels, daily guides and activities, and some meals typically runs between $800-$1,000 per person, per day. From there, we can adjust different levers to accommodate budget ranges, such as a mix between 5 and 4 star hotels, free days with no pre-booked activities, or self-drive vs. driver-and-guide options. Also bear in mind that certain destinations, such as Japan and Africa, tend to be more expensive, whereas others such as Cambodia, Bali, or Myanmar, are easier to work with lower budgets.​ Our niche, and where we’re able to provide the most meaningful extra-benefits to our clients, is luxury travel (with hotels that are typically upwards of $500+/nt and custom itineraries starting at $10,000 per week per couple). We can also assist with private vacation homes and villas, but we are not able to book Airbnbs or Vrbos. Some small inns or bed-and-breakfasts may also not be the best fit for our agency.

Your time is valuable. You can spend countless hours navigating reviews, hotel websites, and scrolling Instagram and TikTok for ideas, or you can work with a trusted resource to craft a custom trip that fits your vision and cuts through the noise. We can help you navigate questions such as, "When is the best time of year to travel to Japan?," "Which rooms at the Four Seasons Papagayo are the best for families?," "How rough are the seas in Antarctica's Drake Passage, really?" ​ You'll also benefit from the vendor and hotel relationships we've developed over our careers. Through the Virtuoso network and many other exclusive partnerships, we can secure perks for your bookings such as free breakfast, upgrades depending on availability, late checkout, or spa credits, depending on the property. ​ We have a wealth of knowledge and connections from our own travels and years working in this industry that allows us to provide personalized recommendations.​ Let us save you time and stress, and give you an incredible experience to cherish.

We work best with clients who value our expertise and want a partner in planning — not just a booking engine. If you love the thrill of planning yourself, want to bargain every detail, or are traveling on a very tight budget, we may NOT be the best fit. We’re a great fit for travelers who: Are passionate about meaningful, high-quality travel Spend at least $500/night on hotels or $10,000 per week on full experiences Have a general idea of where they want to go and value thoughtful recommendations Prefer five-star experiences and seamless coordination We specialize in: Five-star hotels around the world Luxury cruise lines (like Ritz-Carlton Yacht, Silversea, Seabourn, Uniworld, etc.) Adventure travel (Southeast Asia, Patagonia, Antarctica, etc.) Luxury safaris Milestone celebrations and small group travel Iconic events: Kentucky Derby, Wimbledon, The Masters, US Open Culinary and wine-focused travel Honeymoons and romantic escapes

While we don't personally book airfare, we work with affiliated Air Partners that can assist with First or Business class tickets, as well as Private Flights. This service includes reservation management and if anything goes wrong, we’ll handle all the logistics and save you the frustration. Additional ticketing fees apply to these services. The airline world is complex, you may want to use your miles or points on a flight, and it’s usually better for travelers to be in direct contact with airlines for flexibility and support.